Our Policies

  • Purchasing trip protection lets you cancel or reschedule your tour for any reason up to 24 hours before the start time.

    You will be reimbursed for the full ticket price minus the cost of trip protection and processing fees. No-shows and parties arriving more than 5 minutes late will not be reimbursed.

    Trip protection is not available to students or DSDs.

  • This charter requires a minimum of 6 guests to operate, with charter minimums set at the company’s discretion based on guest needs and group composition.

    Any changes will be communicated promptly via phone, text, and email.

  • If weather or surf conditions are unsafe, our captains will assess and make the final decision.

    Scheduled charters may be canceled for safety, and we will contact all guests to offer a reschedule or full refund.

  • We have a strict no-alcohol policy before and during our EcoAdventures.

    We reserve the right to refuse service without a refund if guests ignore the safety standards outlined on our website or during the reservation process, or if we determine it is unsafe for any reason to participate.

    Guest and crew safety is our top priority.

  • Reservations can be canceled for a full refund up to 48 hours before departure.

    Cancellations or changes within 48 hours of departure will be charged the full price.

    Guests arriving more than 5 minutes late will forfeit their booking and will not be refunded. In these cases, the trip is considered redeemed and cannot be rescheduled.

  • Manta rays are wild animals, and sightings can be affected by seasonal conditions.

    If manta rays are not seen during your charter, you can return for free at any time—this guarantee is valid for a lifetime.

    Refunds are not offered for “No Manta” evenings.

  • All guests are responsible for arriving on time. Check-in is at Honokohau Marina & Small Boat Harbor at the time listed for your charter.

    Please allow enough time to park, gather your items, and walk to Slip C-01.

    Guests must check in with our team no later than 5 minutes after the scheduled time. Late arrivals may forfeit their tour.

  • All EcoAdventures will be charged Sales Tax (4.7120%).

    Harbor Use Fee (3%) & Online Booking Fee (5%).

    All major credit cards are accepted.


    Prices are subject to change.